Glossary of Terms: CDWA
Are you new to becoming an Individual Provider or a family using CDWA for the first time? There are lots of new words and terms involved! Below is a glossary to help you and your loved one navigate the system.

Are you new to becoming an Individual Provider or a family using CDWA for the first time? There are lots of new words and terms involved! Below is a glossary to help you and your loved one navigate the system.
Consumer Direct Care Network Washington (CDWA): CDWA is the company that employs Individual Providers who provide in-home personal care and respite services. CDWA works with DSHS’ Aging and Long-Term Support Administration and Developmental Disabilities Administration, and Area Agencies on Aging. This is where individuals apply to become Individual Providers.
Individual Providers (IP or IP’s): Individual Providers are people who provide personal care to a person, who is eligible for Medicaid in-home care services. IP’s have required training and certifications to provide care. They are sometimes friends or family members of the person.
Orientation and Safety Training (O&S Training): Orientation and Safety Training that provides the IP with basic safety skills before they begin caring for clients.
Service Employees International Union (SEIU): This is the union that represents long-term care workers.
CarinaCare: Carina is a website search engine that helps individuals and families find qualified caregivers in your area that match your care needs.
Client: Client refers to the individual who is receiving Medicaid services and will be receiving the care.
Authorized Representative (AR): Authorized Representative is a person designated as a representative for the client.
DirectMyCare: DirectMyCare is a secure website used by CDWA that holds online payroll and budget management tools.
ADP: ADP is the website where you will find pay stubs, payment history and W-2’s.
Resources for navigating CDWA:
- Client Resource Guides: https://www.consumerdirectwa.com/client-resources/
- Individual Provider Resources: https://www.consumerdirectwa.com/ip-resources/
- CDWA Phone Number: 866-214-9899
- CDWA Website: https://www.consumerdirectwa.com/
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